Privacy Policy

Privacy Policy

Meridian Self Storage Ltd.
Effective Date: January 4, 2026

This Privacy Policy explains how Meridian Self Storage Ltd. (“Meridian,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use our website meridianselfstorage100.com and any related online tools, including online reservations and payment features (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Meridian Self Storage Ltd. provides self-storage units and RV/boat/trailer parking in and near 100 Mile House, British Columbia, including the 100 Mile House and 93 Mile House areas.

2. What Personal Information We Collect

We may collect the following types of personal information when you use our website or contact us:

• Contact information (such as your name, email address, phone number, and mailing address)
• Reservation and rental details (such as unit type, location selection, move-in dates, and related preferences)
• Identity verification information (where required for rental agreements or fraud prevention)
• Payment information (such as payment method details and billing information — note that payment processing is handled by third-party providers and we do not store full payment card numbers)
• Communications (such as messages you send through forms, email, or customer support requests)
• Technical and usage information (such as IP address, device type, browser type, pages visited, time spent, and general website usage data)

Important Note: Online rental account access, rental agreements, and payment management are provided through the U-Haul WebSelfStorage (WSS) system. Meridian provides access to this system through links and integrated tools, but the WSS platform may collect and process additional information under its own policies.

3. How We Collect Information

We collect personal information in the following ways:

• When you fill out forms on our website
• When you make a reservation, request information, or rent a unit
• When you contact us by phone or email
• Automatically through cookies and similar technologies when you browse our website
• Through third-party tools used to provide reservations, agreements, payment processing, and customer service functionality (including platforms integrated through U-Haul WebSelfStorage)

4. How We Use Personal Information

We use personal information for purposes such as:

• Providing and operating the Services
• Processing reservations and rentals
• Processing payments related to online bookings
• Communicating with you about your reservation, rental, or service request
• Responding to inquiries and providing customer support
• Improving our website, Services, and customer experience
• Protecting against fraud, unauthorized activity, or security risks
• Complying with legal and regulatory requirements

5. How We Share Personal Information

We do not sell your personal information.

We may share your personal information only as necessary for business operations and to provide the Services, including:

• With service providers who support our business operations (for example, website hosting, analytics, customer support tools, or IT services)
• With reservation, rental, and payment processing platforms used to enable online booking and payments (including systems integrated through U-Haul WebSelfStorage)
• With facility staff at Meridian locations, where required to manage rentals, access, billing questions, customer service, and facility operations
• For legal reasons if required to comply with applicable laws, regulations, subpoenas, court orders, or lawful requests
• To protect rights and safety of Meridian, our customers, or the public, including to prevent fraud or respond to security incidents
• In business transfers such as a merger, acquisition, financing, or sale of assets (personal information may be transferred as part of that transaction, subject to applicable law)

We require service providers to handle personal information securely and only for the purposes they provide services to us.

U-Haul WebSelfStorage: If you log in or manage payments through the U-Haul WebSelfStorage portal, your information may be collected, stored, or processed by U-Haul and/or their service providers. We encourage you to review U-Haul’s privacy policy when using their website.

6. Cookies and Analytics

We may use cookies and similar technologies to:

• Remember your preferences and selections
• Enable website functionality
• Understand how visitors use the website
• Improve performance and user experience

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

7. Email and Communications

If you contact us by email or submit a form, we will use the information you provide to respond and to provide customer support.

We may send service-related messages (for example, confirmations, notices about your reservation or rental, billing communications, and security notifications). These are not promotional messages.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• To provide the Services and maintain customer records
• To comply with legal, accounting, and regulatory requirements
• To resolve disputes and enforce agreements

When no longer required, information is securely deleted or anonymized where appropriate.

9. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. However, no online system is fully secure. You use the Services at your own risk and should take steps to protect your personal information (such as using secure devices and networks).

10. Children’s Privacy

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can delete it.

11. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent where consent is required (subject to legal or contractual restrictions)

To make a request, contact us using the details below. We will respond within a reasonable timeframe.

12. International Transfers

We operate in Canada. Some service providers (including reservation, analytics, and payment providers) may store or process data outside of Canada.

If your information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is processed.

13. Third-Party Websites

Our website may include links to third-party websites (including the U-Haul WebSelfStorage portal). We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any external websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on this page. The updated policy will apply from the “Effective Date” shown above.

15. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Meridian Self Storage Ltd.
Email: [email protected]

100 Mile House Location
680 Sollows Crescent, 100 Mile House, BC V0K 2E1
Phone: (250) 395-2443

93 Mile House Location
5421 Industrial Flts Rd, 100 Mile House, BC V0K 2E2 (near 93 Mile House)
Phone: (250) 395-2512